What I Learned Washing Cars:
How Customer Service Skills Shaped My Real Estate Approach
When people ask me how I got into real estate, I often think back to my early days working in customer service. My journey began as a college student working as a Denim Specialist at The Gap, then continued through roles as a hostess, server, and bartender at a high-energy beachside restaurant. Eventually, after graduating, I joined Enterprise Rent-A-Car, where I worked my way up to Branch Manager. Each of these experiences taught me valuable skills that have become the foundation of how I serve my clients today in real estate.
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The Gap: Understanding Client Needs with Personal Attention
Working as a Denim Specialist at The Gap, I learned that every customer is unique. Each person who came into the store had a different body type, style, and preference, and it was my job to listen and help them find the perfect fit. This role taught me to ask questions, pay close attention to what customers were really looking for, and make tailored recommendations. In real estate, this approach is invaluable—I listen closely to what my clients want in a home, because understanding their needs allows me to find properties that truly suit their lifestyle.
The Crab House: Thriving in a Fast-Paced, High-Stakes Restaurant
In college, I also worked as a hostess, server, and bartender in a bustling beach restaurant, serving tourists who expected quick, friendly service in a high-energy atmosphere. The fast-paced environment taught me how to multitask, stay calm under pressure, and handle unexpected challenges. I learned that even in the busiest situations, maintaining a positive attitude and delivering exceptional service could turn a stressful experience into a memorable one for the customer.
This experience translates directly to real estate. The buying or selling process can be overwhelming for clients, who are dealing with what is often their largest asset. Whether I’m guiding buyers through competitive offers or managing a complex listing, I keep a level head, navigate the process efficiently, and ensure my clients feel supported every step of the way.
Enterprise Rent-A-Car: Exceeding Expectations and Going the Extra Mile
After graduating, I joined Enterprise Rent-A-Car, where I learned some of my most valuable lessons in customer service. At Enterprise, I didn’t just manage rentals—I also washed cars, handled maintenance, and worked directly with customers to ensure they had the best experience possible. I started at the bottom and worked my way up to Branch Manager, and every role along the way taught me to take pride in my work, no matter how small the task.
One thing that stuck with me was the importance of exceeding expectations. At Enterprise, it was never enough to just meet a customer’s needs; we aimed to go above and beyond, delivering a level of service that left them satisfied and eager to return. This approach is the cornerstone of my real estate business. I’m not just selling houses—I’m providing a personalized experience that is as seamless and enjoyable as possible. From the first showing to the closing table, I focus on what will make my clients feel valued and confident in their decisions.
How These Experiences Shaped My Real Estate Approach
The customer service skills I developed throughout these roles have shaped the way I approach real estate today. In a profession where we’re often dealing with a client’s largest financial asset, listening carefully and delivering an exceptional experience are crucial. My background has taught me to ask the right questions, anticipate my clients’ needs, and go the extra mile to ensure they feel supported.
Every interaction I have with a client is an opportunity to make a difference, whether it’s through clear communication, timely updates, or providing resources to help them make informed decisions. Real estate transactions can be high-stakes and stressful, but my goal is to make the process as smooth and positive as possible.
Working in various customer service roles—from folding jeans to washing cars—taught me the value of hard work, attention to detail, and genuine care for each customer. These are the qualities I bring to the table as a real estate agent. If you’re considering buying or selling a home, I’d be honored to put these skills to work for you. Let’s connect and discuss how I can help you achieve your real estate goals with a personalized, client-focused approach.
